Sheetz - Raleigh, NC
posted 4 months ago
As an Assistant Manager of Hospitality at Sheetz, you will play a crucial role in ensuring that our customers receive a best-in-class experience every time they visit our stores. This position is designed for individuals who thrive on making someone's day better and are committed to delivering exceptional customer service. You will be responsible for overseeing the implementation of top-tier customer service procedures across all areas of the store, ensuring that our Hospitality and Total Customer Focus standards are consistently met. In this role, you will manage various aspects of the store's operations, including inventory management, preparation, promotion, production, service, and sales. You will also step up as a leader in the absence of the Store Manager, providing support in recruitment, selection, training, and performance management of your team. Your leadership will be essential in maintaining compliance with Sheetz policies and procedures, as well as addressing customer questions, complaints, and concerns effectively. Additionally, you will oversee the cleanliness and organization of the store, ensuring that hospitality standards are always upheld. You will be responsible for monitoring end-of-day tasks, managing profit indicators, and ensuring that merchandise is properly placed and stocked. This position offers ample opportunities for professional development and growth, along with a supportive work environment that values employee contributions and community engagement.