Assistant Manager II, Amazon Fresh Stores

$53,500 - $109,900/Yr

Amazon - La Verne, CA

Full-time - Mid Level

La Verne, CA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Assistant Manager II at Amazon Fresh Stores is responsible for overseeing daily store operations and leading a team of grocery associates to ensure a positive shopping experience for customers. This role emphasizes customer obsession, team engagement, and operational excellence, while maintaining a vibrant store culture. The Assistant Manager will act as the manager on duty, manage performance, delegate tasks, and implement solutions to improve store performance and culture.

Responsibilities

• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience.
• Manage a team of associates, including relaying expectations, managing performance, providing regular feedback, and supporting career development.
• Delegate effectively to drive exceptional results in your store, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store employees.
• Maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers and implementing solutions to solve problems.
• Identify areas of opportunity, determine root causes, and seek support to implement solutions to continuously improve the overall performance and culture of the store.
• Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in your store.

Requirements

• 3+ years leadership experience in a customer-facing retail, hospitality or grocery environment, or 2+ years Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.
• Strong verbal communication and interpersonal skills.
• Experience working independently in an ambiguous environment with minimal supervision.
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions.
• Demonstrated success in problem solving and delivering results.
• Demonstrated ability to attract, hire, and develop high-performing teams.

Nice-to-haves

• Current Assistant Manager within Amazon Fresh Stores.
• 4+ years of customer-facing grocery industry experience.
• Passion for Amazon and committed to delighting customers.

Benefits

• Full range of medical, financial, and/or other benefits.
• Equity and sign-on payments may be provided as part of a total compensation package.