Assistant Manager - Membership Operations

$55,000 - $70,000/Yr

Healthworks Fitness - Cambridge, MA

Full-time - Mid Level

Cambridge, MA

Amusement, Gambling, and Recreation Industries

About the position

The Assistant Manager - Membership Operations at Healthworks Fitness in Cambridge is responsible for driving membership sales and revenue while providing exceptional member service. This role involves close collaboration with the General Manager to ensure the club operates smoothly and efficiently. The ideal candidate should have a passion for sales success, staff management, and customer service, working 40 hours a week with evening and weekend availability.

Responsibilities

• Drive membership sales and revenue through effective sales and marketing strategies.
• Manage the in-club staff including scheduling, training, and performance management.
• Ensure that all staff members provide exceptional customer service to members and guests.
• Oversee daily operations of the club, including maintenance, cleanliness, and safety.
• Develop and implement policies and procedures to improve club operations.
• Analyze membership data and generate reports to track membership trends and identify opportunities for growth.
• Support member retention and integration through member service calls and outreach.
• Support members with billing inquiries.
• Collaborate with the General Manager to develop and execute club events and promotions.

Requirements

• Bachelor's degree
• Minimum of 2 years of experience in a sales or management role (preferred)
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Demonstrated ability to drive sales and revenue growth
• Ability to work flexible hours, including evenings and weekends
• Proficient in Microsoft Office and other business software applications
• Experience in the fitness industry is a plus.

Nice-to-haves

• Experience in the fitness industry is a plus.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off