Assistant Manager, Naples

Hermes Of Paris - Naples, FL

Full-time - Mid Level

Naples, FL

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Hermès Naples Boutique, which opened in 2023, is dedicated to providing extraordinary service to clients in the Southeastern Region. The Assistant Manager will report directly to the Managing Director and will collaborate closely with the sales team and support teams to enhance the client experience in a fast-paced, luxury retail environment. This role is pivotal in ensuring that the boutique operates smoothly and efficiently, while also fostering a culture of exceptional service and client engagement. As the Assistant Manager, you will be responsible for partnering with the Managing Director to oversee all aspects of the business. This includes driving sales, identifying growth opportunities, and developing client relationships through effective CRM and service initiatives. You will also play a key role in coaching and counseling staff to ensure they meet their sales objectives and embody the Hermès spirit. Daily responsibilities will include supervising staff, providing training, and actively managing the sales floor to model exceptional service. You will identify sales opportunities through regular business reviews, track deliveries and special orders, and align these opportunities with the personal goals of each sales specialist. Additionally, you will contribute to monthly meetings and annual performance evaluations alongside the Managing Director. You will be responsible for ensuring compliance with CRM standards, monitoring staff attendance and scheduling, and organizing seasonal training sessions. The role also involves maintaining a database of candidates for recruitment and making critical client decisions in the absence of the Managing Director. Overall, the Assistant Manager is a vital position that requires a blend of leadership, sales acumen, and a commitment to delivering an unparalleled client experience.

Responsibilities

• Daily supervision of staff including coaching, training, and assisting in achieving sales objectives.
• Demonstrate an active management presence on the sales floor, modeling exceptional service and ensuring all team members embody the Hermès spirit.
• Identify sales opportunities by reviewing business metrics weekly, tracking delivery and special orders, and aligning these with sales specialists' personal goals.
• Contribute to and/or conduct monthly touch-base meetings and annual performance evaluations in collaboration with the Managing Director.
• Communicate CRM standards and follow up daily for associate compliance to maximize client capture rate and detailed information according to HOP standards.
• Ensure policy and procedure compliance among team members.
• Monitor E-time and scheduling needs for staff, maintaining accurate records of vacation, time, and attendance in collaboration with HR.
• Organize seasonal trainings including key métier points and ensure sales team integrates these into client conversations at point of sale.
• Assist in maintaining a database of candidates for recruitment and participate in interviewing to fill open positions.
• Make critical client decisions and manage business operations during the Managing Director's absence.

Requirements

• 4+ years of retail management experience; prior experience in a luxury environment preferred.
• Proficiency in basic office skills including Excel, Word, Cegid, and E-time.
• Ability to learn merchandise, POS, and payroll systems; effectively troubleshoot issues.
• Ability to interpret sales data and translate it into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexibility in work availability as business needs dictate.