Assistant Manager- Natick Mall

About the position

Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.

Responsibilities

• Delivering and Impacting Business Results
• Assist in motivating staff and align daily activities to achieve business goals
• Monitor sales floor and zone coverage to drive sales and maintain customer focus
• Model and Ensure dress code compliance
• Monitor service associate breaks and shift changes
• Communicate top and bottom sellers to Store Manager
• Respond to changing demands of the business
• Conduct hourly sales reads and coach staff on exceeding sales targets
• Achieve personal sales targets
• Protect the customer experience in all business areas
• Focus staff on the importance of the quality of our relationships with our customers
• Ensure proper training on product knowledge for staff
• Lead by example in client capture results
• Ensure compliance with all policies and procedures
• Ensure daily monitoring and execution of sales and payroll goals
• Uphold and model established best practices
• Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction
• Strict compliance and adhering to the application of policies and procedures
• Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
• Effectively leverages and appropriately delegates responsibilities to staff
• Fosters a challenging and positive team environment in which members participate, cooperate with and support each other
• Provides a clear sense of direction for service associates
• Takes accountability for personal results
• Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards, Point of Sales Manual, Human Resources Manual, Loss Prevention Manual and Store Audit Standards

Requirements

• A minimum of 1 year of retail management experience
• Excellent interpersonal skills supporting a team environment
• Excellent English communication verbal and written
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results
• Hours/days of work vary due to the demands of the business
• Must be able to work shift standing and walking and able to lift approximately 20lbs, and to pack, unpack and move stock