Akira Company Limited - Natick, MA

posted 5 months ago

Part-time,Full-time - Entry Level
Natick, MA
11-50 employees
Food Services and Drinking Places

About the position

As an Assistant Manager at AKIRA, you will play a pivotal role in driving sales and ensuring exceptional customer service in our Natick Mall location. Since our inception in 2002, AKIRA has grown to over 30 stores across the United States, and we pride ourselves on our unique culture that emphasizes Other-Worldly Customer Service and a Fanatical, Obsessive Attention to the consumer's needs. Our Assistant Managers are not just leaders; they are passionate salespeople who embody our brand's values and are committed to making our customers look and feel their best. In this role, you will be responsible for recruiting, interviewing, and hiring new employees and managers, ensuring that our store is staffed with top-notch talent. You will also focus on training and developing your team, fostering a high morale environment, and reinforcing our selling culture through our established five steps of selling. Your leadership will be crucial in motivating your team and providing both in-the-moment and written feedback to help them grow. You will uphold AKIRA's standards in store operations and visual presentation, ensuring that all policies are enforced and that the store meets its sales goals. Achieving and surpassing individual and store sales targets will be a key focus, and you will lead by example to promote our culture and code of conduct. This position requires a hands-on approach and the ability to adapt to new directions while maintaining strong relationships with your team.

Responsibilities

  • Recruiting, interviewing, & hiring new employees & managers
  • Training, developing, & retaining top-notch employees & managers
  • Developing & maintaining a high store morale
  • Reinforcing & improving our selling culture through our 5 steps of selling
  • Delivering in the moment & written feedback
  • Acting as a supreme motivator for employees & managers
  • Ensuring store operations and visual presentation are up to AKIRA standards
  • Upholding and enforcing all AKIRA policies
  • Achieving & surpassing individual sales goals
  • Achieving & surpassing the store's daily, weekly, & monthly sales goals
  • Leading by example to promote and exemplify AKIRA's culture, & code of conduct through our 4 principles

Requirements

  • Passion for fashion
  • Fanatical work ethic
  • Strong Leadership skills
  • Excellent communication & organizational skills
  • High motivation and an appropriate sense of urgency
  • Minimum of 1 year experience in retail management
  • Ability to supervise, motivate, & direct employees effectively
  • Ability to adapt well to new direction and embrace change
  • In-depth knowledge of visual merchandising & customer service
  • In-depth knowledge of store operations including: inventory control, loss prevention, retail systems, & store budget preparation
  • Ability to work in a highly entrepreneurial environment, where being hands-on is critical to our store's success
  • Ability to work in a collaborative environment and establish & sustain strong relationships with employees & managers

Nice-to-haves

  • Customer service: 2 years (Preferred)
  • Retail sales: 1 year (Preferred)

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Vision insurance
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