Assistant Manager of Business Operations

$31,200 - $35,360/Yr

Three Rivers Young Peoples Orchestras - Pittsburgh, PA

Full-time - Mid Level

Remote - Pittsburgh, PA

About the position

The Assistant Manager of Business Operations at Three Rivers Young Peoples Orchestras (TRYPO) is a pivotal role that combines a passion for data management with a commitment to supporting music education. This position is designed for individuals who thrive on organization, accuracy, and the effective use of databases and spreadsheets. The successful candidate will be responsible for learning, running, and maintaining various databases, including Blackbaud's K-12, Tuition Management, and Raiser's Edge. This role is integral to processing incoming payments and donations, as well as managing office tasks that contribute to the overall success of the organization. As part of the marketing and communications team, the Assistant Manager will support the data needs of all team members at TRYPO. This position offers a unique opportunity for a motivated individual to gain valuable experience in a thriving music education organization. Responsibilities include entering donations into the database, creating thank you letters for donors, managing student registrations, and providing support to parents regarding account creation and navigation. The role also involves proposing new ideas to improve processes and create efficiencies, ensuring that the organization runs smoothly. The ideal candidate will possess a strong commitment to valuing diversity and contributing to an inclusive working environment. They will demonstrate impeccable customer service skills, reliability, and a meticulous attention to detail. The position requires advanced computer skills, particularly in Excel, and familiarity with CRM databases. The Assistant Manager will work in a hybrid environment, balancing in-office and remote work, and will be expected to contribute positively to the team while also being able to work independently.

Responsibilities

• Entering donations into the database and creating thank you letters for donors
• Supporting and tracking projects such as sponsorships/advertising campaigns
• Managing database health, including managing duplicates and linking systems
• Creating lists, reports, and forms as needed for database segmentation
• Preparing event lists and ticketing information
• Managing student registration, contracting, invoicing, and payments
• Providing support to parents on account creation and navigation
• Processing new member inquiries and applications
• Proposing new ideas and ways to improve processes and create efficiency
• Processing incoming and outgoing mail
• Managing weekly deposits and ordering office supplies
• Managing employee and teaching artist clearances
• Managing the TRYPO general email inbox
• Creating and documenting processes for the organization, especially as they relate to the database systems
• Assisting in general office management and performing other duties as assigned.

Requirements

• High school diploma or GED
• Associate's or Bachelor's Degree or equivalent practical experience/knowledge
• 5 years of administrative experience
• Experience with Microsoft Office Suite, especially Excel (including VLOOKUP and pivot tables)
• Experience with a CRM database like Raiser's Edge
• Impeccable customer service skills and highly refined interpersonal communications
• Meticulous attention to detail and accountability
• Positive attitude and ability to build rapport with parents, coaches, and colleagues
• Demonstrated commitment to valuing diversity and contributing to an inclusive working/learning environment

Nice-to-haves

• Experience in nonprofit educational or cultural organizations
• Appreciation for music, though a music background is not required
• Ability to learn new computer programs quickly

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Retirement plan (Simple IRA with 3% employer match)