Assistant Manager, Operations (16 mo. contract) | Shops At Highland Village Pop Up

$50,066 - $67,746/Yr

Lululemon - Highland Village, TX

Full-time - Entry Level

Highland Village, TX

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Assistant Manager, Operations role at lululemon is a key position within the store leadership team, responsible for ensuring the smooth operation of the retail business. This includes managing financial aspects such as profit and loss, overseeing inventory and vendor relationships, and executing company-driven projects. The role also involves creating a positive team environment and enhancing the guest experience through effective leadership and operational strategies.

Responsibilities

• Implement the Store Manager's Operations vision for the store and cascade to team members.
• Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
• Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes.
• Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.
• Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
• Execute company-level operations-focused directives, projects, and initiatives (e.g., from the SSC).
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
• Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.
• Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.
• Establish supportive and productive relationships with all team members, focusing on personal and professional development.
• Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs (e.g., in-store guest transactions, buy online pickup in store, phone sales, and ship from store).
• Collaborate with team members to ensure an optimal guest experience that values guests' time and supports store operations.
• Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to 'make it right' for guests.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• 1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes.

Nice-to-haves

• High school diploma, GED, or equivalent.
• Bachelor's degree or equivalent.
• 1 year retail or sales specific management experience.

Benefits

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series.