Assistant Manager, Operations - Lake Success (New Store)

Gap - New York, NY

Full-time - Entry Level

New York, NY

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Assistant Manager at Gap, you will play a pivotal role in setting the tone for the store and leading the team to bring the brand to life for our customers. Your primary responsibility will be to drive profitable sales growth through various aspects of store operations, including customer service, product management, merchandising, and talent development. You will work closely with the General Manager and/or Assistant General Manager to execute the store strategy and achieve performance goals. This involves teaching and coaching Leads, Experts, and Brand Associates to cultivate a high-performing team that delivers a best-in-class experience to our customers. In this role, you will support strategies and processes aimed at driving store sales while maintaining a customer-centric mindset. You will be responsible for recruiting, hiring, and developing a highly productive team of Brand Associates and Experts. Additionally, you will own your assigned area of responsibility and implement action plans to maximize efficiencies and productivity within the store. As a Service Leader, you will ensure consistent execution of standard operating procedures and represent the brand effectively while understanding the competition and retail landscape. Promoting community involvement and leveraging omni-channel strategies to deliver a frictionless customer experience will also be key components of your role. You will ensure that all compliance standards are met, contributing to the overall success of the store.

Responsibilities

• Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Represent the brand and understand the competition and retail landscape.
• Promote community involvement.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Requirements

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• Passionate about retail and thrive in a fast-paced environment.
• Driven by metrics to deliver results to meet business goals.
• Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
• Ability to travel as required.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.