Assistant Manager Operations

$48,000 - $56,000/Yr

At Home Stores - Columbus, OH

Full-time - Mid Level

Columbus, OH

Building Material and Garden Equipment and Supplies Dealers

About the position

The Operations Manager (OM) position is responsible for overseeing all operational aspects of the store to achieve the company's business objectives, ensure customer satisfaction, and maximize sales. The OM leads the store operations team, maintains a clean and safe environment, and provides an engaging shopping experience for customers and a positive working atmosphere for team members.

Responsibilities

• Build, coach, and maintain a store team to meet company vision and objectives.
• Recruit, interview, hire, and manage team members to ensure a positive customer experience.
• Serve as a role model and coach in customer and team member experiences.
• Drive performance, set goals, and take follow-up actions with team members.
• Make employment decisions for operations team members, including hiring and disciplinary actions.
• Coordinate with the Store Director to maximize staffing effectiveness and ensure compliance with timekeeping policies.
• Review and analyze store financial data and develop budgets and strategies to maximize sales and profits.
• Oversee task management by planning and scheduling team members for their shifts and tasks.
• Manage store opening, closing, and front-end processes to ensure operational readiness.
• Lead the execution of freight and stocking processes in a safe and timely manner.
• Address customer concerns in a timely manner and lead the team in customer satisfaction and inventory control.

Requirements

• High School Diploma or equivalent; college degree preferred.
• At least 3 years of management/leadership experience or equivalent experience at At Home.
• At least 3 years of experience leading 10 or more people in multiple departments.
• At least 1 year of experience with annual revenue or operating budget responsibilities of at least $5 million.
• Proficiency in Microsoft Office (Word, Excel).
• Ability to lift a minimum of 50 lbs. or team lift 100 lbs.
• Excellent verbal, written, and comprehension skills.

Nice-to-haves

• Experience in retail management.
• Leadership skills and ability to motivate a team.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Tuition reimbursement
• Paid time off
• Parental leave
• Vision insurance