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Assistant Manager, Ops, RSR
$48,693 - $48,693/Yr
Amazon - Dubuque, IA
posted 3 months ago
Full-time - Entry Level
Onsite - Dubuque, IA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Assistant Manager, Ops at Amazon is responsible for leading and engaging a team to ensure high levels of safety, quality, attendance, and performance during shifts. This in-person role requires flexibility to work 10-hour overnight shifts and involves managing workflows to meet customer delivery expectations. The position plays a crucial role in the Global Specialty Fulfillment organization, focusing on enhancing the last mile customer experience.
Responsibilities
- Support, mentor, and motivate team members during shifts.
- Manage safety, quality, productivity, and customer delivery promises.
- Collaborate with support teams including Safety, Ops Integration, Loss Prevention, and Human Resources to develop plans to meet business objectives.
- Lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
- Work in varying noise levels and temperatures, including outside loading departments and refrigerated environments.
- Work a flexible schedule, including weekends and/or overnight shifts.
Requirements
- High School or equivalent diploma.
- 6+ months of leadership experience in a retail, distribution, or similar environment.
- At least 1 year of experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
- Ability to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
- Ability to work 40 hours/week and overtime as required.
- Ability to work flexible schedules/shifts/areas, including weekends, nights, and/or holidays.
- Must be at least 18 years of age.
Nice-to-haves
- Experience managing a team of 10+ employees or 1+ year of experience directly managing others.
- Experience with process improvements (Lean Six Sigma and/or Kaizen).
- Excellent customer service, communication, and interpersonal skills.
- A Bachelor's Degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
Benefits
- Health care (medical, dental, vision) coverage starting on day 1.
- 401(k) with company match.
- Holiday/overtime pay.
- Employee discount.
- Fully paid Maternity and Parental Leave options.
