CVS Health - Woonsocket, RI
posted about 1 month ago
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. The Assistant Manager, Product Development position is part of our Prescription Benefit Management (PBM) Customer Care Continuous Improvement team. This team is focused on transforming service experience for members and improving operational efficiency. This position will have the ability to drive new strategic and operational initiatives, which will have a profound impact on the future direction of the company. The Assistant Manager, Product Development position will work with cross functional partners to drive decisions pertaining to features and capabilities following our CVS Agile methodology for our Customer Relationship Management (CRM) Member/customer centric product Implementation that is focused to radically transform the customer care experience. The goal is to simplify, automate, and streamline the current process so that customer care agents are empowered to help consumers (i.e., members) resolve complex asks and optimize use of their pharmacy benefit.