Assistant Manager- Retail / Production - 36-Richmond- VA (Henrico, VA)

Krispy Kreme

Full-time - Entry Level

Food Manufacturing

About the position

The Assistant Manager at Krispy Kreme plays a crucial role in ensuring customer satisfaction and supporting team members in their development. This position involves overseeing guest services, sales, production, safety, and sanitation, while also assisting in accounting tasks. The Assistant Manager is expected to inspire the team and maintain high standards in both product quality and customer experience, with the potential for growth into a General Manager role.

Responsibilities

• Serve as a role model to team members and create an environment for exceptional customer service.
• Handle difficult situations with customers professionally and humbly.
• Ensure all products meet Krispy Kreme's high standards.
• Maintain shop organization and communicate with Support Center teams as needed.
• Work with the General Manager to achieve business plan objectives and profitability.
• Lead sales initiatives including Hot Light times, retail sales, and fundraising.
• Maximize efficiency in daily doughnut-making and understand quality control procedures.
• Coordinate production schedules to meet guest satisfaction.
• Ensure the shop is clean and safe, prioritizing cleanliness and safety standards.
• Assist in recruiting, hiring, training, and supervising shifts.
• Help manage income and expense budgets and report sales information.

Requirements

• High school diploma or equivalent.
• Experience in sales and customer service.
• Experience in managing others.
• Strong communication skills.
• Friendly and approachable demeanor.
• Some college education is ideal.

Nice-to-haves

• Completed some college education.