Assistant Manager- Retail / Production - 419-Rocky Mount- NC (Rocky Mount, NC)

Krispy Kreme - Wesleyan Col, NC

Full-time - Entry Level

Wesleyan Col, NC

Food Manufacturing

About the position

The Assistant Manager plays a crucial role in ensuring guest satisfaction at Krispy Kreme shops, focusing on both product quality and overall customer experience. This position supports and inspires team members, helping them reach their potential while also developing business skills for future advancement to General Manager roles.

Responsibilities

• Serve as a role model to team members and create an environment for exceptional customer service.
• Handle difficult situations with customers professionally and humbly.
• Ensure all products meet Krispy Kreme's high standards.
• Maintain shop organization and communicate with Support Center teams as needed.
• Work alongside the General Manager to achieve business objectives and profitability.
• Lead sales initiatives including Hot Light times, retail sales, and fundraising.
• Maximize efficiency in daily doughnut-making and understand quality control procedures.
• Inspect equipment and coordinate production schedules to meet guest satisfaction.
• Ensure the shop is clean and safe, prioritizing cleanliness and safety standards.
• Assist in recruiting, hiring, training, and supervising shifts.
• Help manage income and expense budgets and report sales information.

Requirements

• High school diploma or equivalent.
• Experience in sales and customer service.
• Experience in managing others.
• Strong communication skills.
• Friendly and approachable demeanor.

Nice-to-haves

• Some college education is ideal.