Assistant Manager, Retail & Production

Krispy Kreme - Hoover, AL

Full-time - Entry Level

Hoover, AL

Food Manufacturing

About the position

The Assistant Manager at Krispy Kreme plays a crucial role in ensuring customer satisfaction and supporting team members in their development. This position involves overseeing daily operations, maintaining product quality, and contributing to sales and profitability goals, all while fostering a positive work environment.

Responsibilities

• Serve as a role model to team members and create an environment for exceptional customer service.
• Handle difficult situations with customers professionally and humbly.
• Ensure all products meet Krispy Kreme's high standards.
• Maintain shop organization and communicate with Support Center teams as needed.
• Work alongside the General Manager to achieve business objectives and profitability.
• Lead sales initiatives including Hot Light times, retail sales, and fundraising.
• Maximize efficiency in daily doughnut-making and understand quality control procedures.
• Inspect equipment and address any issues that arise.
• Ensure cleanliness and safety in the shop at all times.
• Assist in recruiting, hiring, training, and supervising shifts.
• Help manage income and expense budgets and report sales information.

Requirements

• High school diploma or equivalent required.
• Experience in sales and customer service is essential.
• Ability to manage and communicate effectively with team members.
• Friendly and approachable demeanor.

Nice-to-haves

• Some college education is preferred.