Assistant Manager, Retail & Production

Krispy Kreme - Washington, PA

Full-time - Entry Level

Washington, PA

Food Manufacturing

About the position

The Assistant Manager at Krispy Kreme plays a crucial role in ensuring customer satisfaction and supporting team members in delivering exceptional service. This position involves overseeing daily operations, maintaining product quality, and fostering a positive work environment, with the potential for career advancement to General Manager.

Responsibilities

• Serve as a role model for team members and create an environment for exceptional customer service.
• Handle difficult situations with customers professionally and humbly.
• Ensure all products meet Krispy Kreme's high standards.
• Maintain shop organization and communicate with Support Center teams as needed.
• Work with the General Manager to achieve business objectives and profitability.
• Lead sales initiatives, including Hot Light times and suggestive selling.
• Maximize efficiency in doughnut production and understand quality control procedures.
• Inspect equipment and coordinate production schedules to meet guest satisfaction.
• Ensure cleanliness and safety in the shop.
• Assist in recruiting, hiring, training, and supervising shifts.
• Help manage income and expense budgets and report sales information.

Requirements

• High school diploma or GED required.
• Some college experience preferred.
• Experience in sales and customer service.
• Ability to manage and lead others effectively.
• Strong communication skills.
• Friendly and approachable demeanor.

Nice-to-haves

• Completed some college education.