Assistant Manager - Room Operations, Housekeeping

$50,003 - $57,990/Yr

Marriott International - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

Accommodation

About the position

This entry-level management position focuses on supporting the day-to-day activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, and Concierge/Guest Services. The role involves assisting employees in executing guest arrival and departure procedures while maintaining cleanliness standards, ensuring guest and employee satisfaction, and achieving the operating budget.

Responsibilities

• Open and close Front Desk shifts and Housekeeping, ensuring completion of assigned shift checklist and other duties.
• Run and review critical information contained in room operations reports.
• Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• Operate all department equipment as necessary and report malfunctions.
• Ensure employees have the proper supplies and uniforms.
• Understand night audit procedures and utilize reports as necessary.
• Comply with loss prevention policies and procedures.
• Communicate performance expectations to employees in accordance with job descriptions.
• Handle employee questions and concerns.
• Effectively schedule employees to business demands and track employee time and attendance.
• Supervise same day selling procedures to maximize room revenue and property occupancy.
• Verify accuracy of room rates to maximize revenue opportunities.
• Use budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
• Participate in managing departmental controllable expenses to achieve or exceed budgeted goals.
• Understand the impact of Room Operations on overall property financial goals and objectives.
• Assist in investigating employee and guest accidents.
• Use a guest information tracking system to ensure a successful repeat guest recognition program.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels, effectively responding to and handling guest problems and complaints.
• Assist in reviewing comment cards and guest satisfaction results with employees.

Requirements

• High school diploma or GED with 3 years of experience in guest services, front desk, housekeeping, or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 1 year of experience in guest services, front desk, housekeeping, or a related professional area.

Benefits

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits