Assistant Manager - Room Operations

$50,003 - $57,990/Yr

Marriott International - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

Accommodation

About the position

The Assistant Manager - Room Operations is an entry-level management position focused on supporting the daily activities of Rooms Operations at The Ritz-Carlton Cleveland. This role involves overseeing areas such as Housekeeping, Recreation, Laundry, and Guest Services, ensuring guest satisfaction and maintaining cleanliness standards while achieving operational budgets.

Responsibilities

• Support the management of Rooms Operations activities including opening and closing Front Desk shifts and ensuring completion of assigned shift checklists.
• Run and review critical information contained in room operations reports.
• Understand the functions of various departments including Recreation, Laundry, Housekeeping, and Guest Services.
• Operate department equipment and report malfunctions as necessary.
• Ensure employees have the proper supplies and uniforms.
• Understand night audit procedures and utilize reports as necessary.
• Communicate performance expectations to employees according to job descriptions.
• Handle employee questions and concerns effectively.
• Schedule employees according to business demands and track attendance.
• Supervise same-day selling procedures to maximize room revenue and occupancy.
• Verify accuracy of room rates to maximize revenue opportunities.
• Participate in managing departmental controllable expenses to achieve budget goals.
• Assist in investigating employee and guest accidents and use guest information tracking systems for repeat guest recognition.
• Interact with guests to obtain feedback on product quality and service levels, responding to complaints as necessary.

Requirements

• High school diploma or GED; 3 years of experience in guest services, front desk, housekeeping, or a related professional area, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 1 year of experience.

Benefits

• Adoption assistance
• Commuter assistance
• Disability insurance
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• $1,000 Sign-On Bonus
• Flexible work arrangement