Assistant Manager - Room Operations

$50,003 - $57,990/Yr

Marriott International - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

Accommodation

About the position

The Assistant Manager - Room Operations is an entry-level management position focused on supporting the daily activities of Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, and Concierge/Guest Services. This role involves assisting employees in executing guest arrival and departure procedures while maintaining cleanliness standards and ensuring guest and employee satisfaction, all while adhering to the operating budget.

Responsibilities

• Open and close Front Desk shifts and Housekeeping, ensuring completion of assigned shift checklist and other duties.
• Run and review critical information contained in room operations reports.
• Understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
• Operate all department equipment as necessary and report malfunctions.
• Ensure employees have the proper supplies and uniforms.
• Understand night audit procedures and utilize reports as necessary.
• Comply with loss prevention policies and procedures.
• Communicate performance expectations to employees in accordance with job descriptions.
• Handle employee questions and concerns.
• Effectively schedule employees to business demands and track employee time and attendance.
• Supervise same day selling procedures to maximize room revenue and property occupancy.
• Verify accuracy of room rates to maximize revenue opportunities.
• Use budgets, operating statements, and payroll progress reports to assist in managing Room Operations.
• Participate in managing departmental controllable expenses to achieve or exceed budgeted goals.
• Understand the impact of Room Operations on overall property financial goals and objectives.
• Assist in investigating employee and guest accidents.
• Use a guest information tracking system to ensure a successful repeat guest recognition program.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels, effectively responding to and handling guest problems and complaints.
• Assist in reviewing comment cards and guest satisfaction results with employees.

Requirements

• High school diploma or GED with 3 years of experience in guest services, front desk, housekeeping, or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 1 year of experience in guest services, front desk, housekeeping, or a related professional area.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave where applicable)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account (except for positions based out of or performed in Hawaii)
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits