Assistant Manager-Rural King

Rural King - Mount Vernon, OH

Full-time - Entry Level

Mount Vernon, OH

Merchant Wholesalers, Durable Goods

About the position

The Assistant Manager at Rural King is responsible for overseeing various operational aspects of the store, including inventory management, associate leadership, and customer engagement. This role is crucial for fostering a positive work environment, ensuring operational excellence, and driving sales through effective team management and customer service.

Responsibilities

• Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
• Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.
• Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.
• Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.
• Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.
• Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.
• Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.
• Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.
• Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.
• Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.
• Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.
• Conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.
• Analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.

Requirements

• Proven experience in retail management or a similar role.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to make strategic decisions and solve problems effectively.
• Knowledge of inventory management and retail operations.

Nice-to-haves

• Experience in a customer service-oriented environment.
• Familiarity with firearms and related regulations.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
• Healthcare plans including virtual doctor visits.
• 15% Associate Discount.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program.
• Dave Ramsey's SmartDollar Program at no cost.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.