Assistant Manager/Store Manager in Training

About the position

The Assistant Store Manager (ASM) at Mountain High Outfitters plays a crucial role in supporting the success of the store by directing staff, enhancing customer service, and driving sales. This position involves collaborating closely with the Store Manager to monitor performance, motivate employees, and ensure a premium shopping experience for customers. The ASM is responsible for leadership, employee development, and maintaining operational standards, while also engaging with the community and promoting the company's values.

Responsibilities

• Assist in directing the staff on the sales floor and back of house.
• Educate the store team on creating a premium shopping experience.
• Monitor and oversee customer/employee interactions, providing coaching and feedback.
• Empower staff to exceed customer expectations using their best judgment.
• Promote quality service among staff through training and acting as a positive role model.
• Create a seamless customer experience using all internal options to fulfill customer needs.
• Handle product returns demonstrating customer care.
• Communicate consumer feedback and in-store trends through proper channels.
• Hold the store team and self accountable to performance standards.
• Hire personnel who align with the company's products and philosophy.
• Inspire and motivate employees to contribute to store productivity.
• Identify and develop existing talent to support growth.
• Maintain training standards for product and systems expertise.
• Uphold optimal staffing levels to meet business needs and promote staff retention.
• Recognize and reward high-performing behaviors.
• Build effective relationships across all stores and departments.
• Oversee and communicate Department Manager and Associate responsibilities.
• Execute employee performance evaluations and establish goals for direct reports.
• Discipline employees consistent with company policies when necessary.
• Create stores that support environmental and social initiatives.
• Educate self and staff on global and local issues and get actively involved.
• Support company initiatives and ensure successful in-store implementation.
• Communicate progress towards goals in weekly store reports.
• Maintain high visual and procedural standards according to Store Report guidelines.
• Model exemplary employee behaviors to drive sales through exceptional customer service.
• Prepare, review, and approve schedules according to budget and business needs.
• Respond to all company communication in a timely manner.
• Hold regular management meetings to inform and solicit feedback.
• Accountable for executing physical inventories according to MHO guidelines.
• Maintain all building mechanical systems and report malfunctions.

Requirements

• High school diploma or GED required.
• 1 year of retail management experience required.
• 2 years of retail sales experience required.
• Ability to relocate to Murfreesboro, TN before starting work.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off