Take 5 Oil Change - Chester, VA
posted about 1 month ago
The Assistant Shop Manager (ASM) at Take 5 Oil Change plays a crucial role in ensuring the smooth operation of the shop while also providing exceptional customer service. This position is designed for individuals who are passionate about leading a team and delivering a hassle-free oil change experience to customers. The ASM will spend approximately 80% of their time performing technician duties, which include changing oil, replacing filters, and conducting light maintenance services. The remaining time will be dedicated to learning the managerial skills necessary to oversee the shop in the absence of the Shop Manager. This role is ideal for those who enjoy a fast-paced environment similar to that of restaurants or retail, and who thrive on interacting with customers and team members alike. In addition to technical skills, the ASM is responsible for maintaining shop cleanliness, managing inventory levels, and ensuring that customers leave with a positive experience. The position requires a proactive approach to customer service, including checking in with customers before they leave to ensure satisfaction. The ASM will also assist with opening and closing procedures and may help with inventory adjustments. This role is a stepping stone for those looking to advance their careers within the Take 5 family, as many Shop Managers started as Lube Techs. Take 5 is committed to supporting career growth and offers a family-oriented work environment where employees can thrive and develop new skills.