Assistant Manager (The Salvation Army) Glendale

$39,520 - $39,520/Yr

The Salvation Army - Glendale, CA

Full-time - Mid Level

Glendale, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Assistant Manager at The Salvation Army Thrift Stores plays a crucial role in supporting the Store Manager in daily operations, ensuring excellent customer service, and contributing to the success of the Adult Rehabilitation Program. This position involves overseeing store activities, managing staff, and maintaining operational standards to enhance the shopping experience for customers and donors alike.

Responsibilities

• Assist the Store Manager in daily operations including opening and closing procedures, point of sale operations, and inventory management.
• Take responsibility for all store operations in the absence of the Store Manager, including personnel and cash handling duties.
• Monitor and analyze key performance indicators to drive store sales and profitability.
• Schedule store employees to ensure appropriate coverage in the store and donation center.
• Coordinate daily team meetings and maintain accurate employee payroll records.
• Assist in hiring, training, and directing the store team to ensure proficiency in processes.
• Communicate personnel issues and performance results with the Store Manager.
• Issue disciplinary warnings and conduct employee evaluations as needed.
• Ensure high levels of customer and donor satisfaction through excellent service.
• Develop strategies to improve service and maximize customer experience.
• Support Back Room Processing to meet daily processing goals.
• Supervise and support program beneficiaries in work therapy assignments.
• Protect and secure store currency, inventory, and property, including safe funds and bank deposits.
• Establish and maintain safety measures consistent with ARC policy and regulations.
• Conduct and record mandatory weekly store meetings and attend monthly safety meetings in the Store Manager's absence.

Requirements

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Valid Driver's license and ability to pass MVR report.
• Ability to communicate effectively with management, fellow employees, customers, and donors.

Nice-to-haves

• Experience in thrift store management or operations.
• Knowledge of inventory management systems.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Employee assistance program
• Employee discounts
• Referral program
• Retirement plan