Assistant Manager - The UPS Store

$41,600 - $45,760/Yr

UPS - Scottsdale, AZ

Full-time - Entry Level

Scottsdale, AZ

1-10 employees

Couriers and Messengers

About the position

The Assistant Manager at The UPS Store is responsible for supporting the Store Manager in the daily operations of the retail location. This role involves overseeing customer service, managing personnel, and contributing to financial reporting and business development. The Assistant Manager plays a key role in ensuring the store meets its operational goals while providing excellent service to customers.

Responsibilities

• Helps with personnel management, including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and facilitates weekly or monthly staff meetings.
• Monitors, evaluates, and maximizes customer service delivery and satisfaction.
• Available to work weekends as required.
• Helps develop and implement the store marketing program.
• Manages store financials and prepares/provides reporting.
• Manages inventory and reviews daily employee timesheets for payroll processing.
• Oversees store maintenance, including cleanliness, safety, and organization.
• Performs other duties as assigned.

Requirements

• 2 to 3 years of customer-facing supervisory experience in a retail setting.
• High school diploma or GED required; advanced education degree or coursework preferred.
• P&L experience preferred.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills and strong customer service skills.

Nice-to-haves

• College coursework or a degree preferred.
• Experience in retail math and profit & loss management.

Benefits

• Free parking
• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• Employee discount
• Opportunities for advancement
• Flexible schedule
• Paid sick time