Assistant Manager Tour Company

$42,640 - $44,907/Yr

Blue Hawaii Tours - Honolulu, HI

Part-time,Full-time - Mid Level

Remote - Honolulu, HI

About the position

The Assistant Manager at Blue Hawaii Tours is responsible for overseeing day-to-day tour operations, ensuring excellent customer service, managing schedules, and assisting with marketing efforts. This role involves direct interaction with customers and requires effective communication and organizational skills. The ideal candidate will collaborate with the owner/manager to enhance business growth while enjoying the dynamic environment of the Hawaii tourism industry.

Responsibilities

• Oversee day-to-day operations and manage work schedules and logistics.
• Answer email inquiries about tours and provide customer service via phone and email.
• Organize and create tour schedules.
• Post on social media to promote tours.
• Assist the manager with marketing efforts to reach new markets.
• Conduct 1-2 private tours a week when needed.

Requirements

• 3 years of administrative assistant experience.
• Excellent computer skills, proficient in Microsoft Excel and Word.
• 2 years of managerial experience.
• Excellent customer service skills.
• Positive attitude and enjoyment of working with people.
• Ability to educate and train staff on operational processes and customer service techniques.

Nice-to-haves

• Experience in the tourism industry.
• Background in marketing.

Benefits

• Health insurance
• Paid time off
• Employee discount
• Flexible schedule