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UPS - Chicago, IL
posted 2 months ago
Full-time - Entry Level
Chicago, IL
Couriers and Messengers
About the position
The Assistant Center Manager at The UPS Store is responsible for supporting the Center Manager in the daily operations of the retail location. This role involves overseeing customer service, managing personnel, and contributing to financial reporting and business development. The Assistant Center Manager plays a crucial role in ensuring the center operates efficiently and meets defined performance targets.
Responsibilities
- Helps with personnel management, which includes recruiting, training, scheduling, and coaching associates
- Schedules work assignments and helps facilitate weekly or monthly staff meetings
- Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
- Helps develop and implement the store marketing program
- Helps manage Center financials and prepare/provide reporting
- Manages inventory
- Reviews daily employee timesheets and submits for payroll processing
- Helps oversee Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
Requirements
- High school diploma or GED required
- One year of supervisory experience in logistics, retail, or other relevant industry
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong customer service skills and abilities
Nice-to-haves
- Advanced education degree, coursework, or tech school desired
- P&L experience preferred
