Assistant Manager - Volcom

About the position

The Assistant Manager at Volcom plays a crucial role in leading and directing team members while ensuring the store operates smoothly and efficiently. This position involves managing store procedures, motivating the team to achieve sales goals, and providing excellent customer service. The Assistant Manager is responsible for upholding company policies, training staff, and maintaining high standards of store security and product knowledge.

Responsibilities

• Provide leadership and direction to team members.
• Manage store opening/closing procedures and maintain store security.
• Assist in guiding, directing, and motivating team members.
• Monitor sales and motivate the team to hit forecasted goals.
• Serve as Manager on Duty when needed.
• Assist with recruiting, hiring, and training of team members.
• Help build a product-knowledge driven sales culture.
• Uphold and enforce company policies and procedures.
• Ensure manager directives are executed properly.
• Coach and train retail associates as needed.
• Complete and delegate tasks assigned by the retail manager.
• Coordinate daily activities with the team.
• Receive shipment, process transfers, and markdowns.
• Responsible for product counts and inventory monitoring.
• Complete price and promotion changes and signage.
• Participate in analysis of inventory and sales reports.
• Assist with banking, cash handling, and depositing funds.
• Provide excellent customer service.
• Represent the brand with actions and product knowledge.
• Promote a fun, organized, efficient environment and lead by example.

Requirements

• High school education or equivalent.
• 3 years of experience in a retail/apparel setting, including 1+ years as an Assistant Manager.
• 1+ years' visual merchandising experience preferred.
• Familiarity with the brand and action sports industry.
• Interpersonal, customer service, and basic math & reporting skills.
• Strong people management skills.
• Strong leadership skills.
• Strong ethical behavior.
• Strong computer and POS system experience.
• Strong sales knowledge and ability to train.

Nice-to-haves

• Experience in visual merchandising.
• Knowledge of eco-initiatives related to the industry.

Benefits

• 401(k) matching
• Discounted merchandise
• Fun work environment & team