Assistant Manager - Warranty and Aftersales Business Development

$81,210 - $117,760/Yr

Holman And Company - Maple Shade Township, NJ

Full-time - Mid Level

Maple Shade Township, NJ

Construction of Buildings

About the position

The Assistant Manager for Warranty and Aftersales Business Development at Holman plays a crucial role in partnering with Regional Vice Presidents to establish strategic goals and action plans for the Aftersales department. This position involves analyzing data, improving processes, and developing pricing strategies to enhance profitability and efficiency in warranty and aftersales operations. The role requires strong analytical skills, effective communication, and the ability to build relationships with dealership personnel.

Responsibilities

• Partner with the RVPs to establish Aftersales strategic goals and action plans.
• Collect and analyze raw data to identify trends, patterns, and anomalies.
• Review and improve analytics processes, methods, and tools for efficiency and accuracy.
• Participate in the development of the Aftersales budget and initiatives.
• Develop and maintain working relationships with Aftersales personnel in neighboring dealerships.
• Collect and analyze customer pay, service menu, and parts pricing and labor rate market data.
• Evaluate and review parts pricing matrixes against market and aftermarket competitors.
• Design market evaluations and develop recommendations on pricing and labor rates.
• Develop selling points for pricing changes and potential financial gains.
• Design and implement spiff programs for dealership personnel.
• Process warranty parts and labor increases and submit documentation to manufacturers.
• Track eligibility for warranty increases and ensure updates are implemented in dealership software.
• Tabulate quarterly financial warranty gains for review by senior leadership and Board of Directors.
• Be the subject matter expert on warranty requirements under applicable state statutes.
• Train staff on statute requirements and calculation of warranty retail rates.
• Review and maintain a log of manufacturer interpretations of statutes for future increase action plans.
• Participate in dealership meetings and assist where needed.
• Prepare and deliver visual presentations to leadership.
• Expand knowledge of the automotive industry by taking on new developmental projects.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• Five plus years' experience preferred in the auto industry.
• Proficient in various desktop tools including MS Office Programs (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).
• Knowledge of CDK, MyKaarma, Dealerware, TSD, and Monday.com is a plus.

Nice-to-haves

• Additional education, certifications, or other distinctions are a plus.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• Flexible spending and health savings accounts
• Employee assistance program
• 401(k) plan with company match
• Paid time off (PTO)
• Paid holidays
• Paid jury duty
• Paid pregnancy/parental leave
• Paid military leave
• Tuition reimbursement