Assistant Manager

About the position

The Assistant Manager at The Kirby Company is responsible for overseeing the day-to-day operations of the store in the absence of the Store Manager. This role focuses on maximizing sales and profitability while minimizing expenses, ensuring optimal stock levels and merchandising. The Assistant Manager also plays a key role in developing the management team and store associates, promoting exceptional customer service, and maintaining inventory accuracy.

Responsibilities

• Hire, train, and develop store staff with goals for growth and success.
• Review store evaluations with the management team to identify opportunities and correct issues.
• Coordinate supervision of staff to meet sales performance goals and ensure compliance with procedures.
• Delegate workload among associates to meet merchandising and visual presentation standards.
• Participate in associate evaluations to provide feedback and growth opportunities.
• Complete merchandising updates according to company standards.
• Work with vendors to develop merchandising strategies and assist with plan-o-gram updates.
• Forecast scheduling needs and create work schedules to meet customer demand.
• Monitor payroll to ensure compliance with budgets and take corrective measures as necessary.
• Develop and implement in-store marketing strategies based on store needs.
• Promote customer service as the top priority and coach associates on performance.
• Drive customer satisfaction by ensuring all customers are acknowledged and concerns are resolved quickly.
• Maintain accurate inventory through on-hand integrity and adherence to best practices.
• Utilize inventory reports to reduce shrinkage and maintain appropriate stock levels.
• Identify training needs for store associates and oversee training requirements.
• Enforce safety policies and procedures and maintain store appearance.

Requirements

• High School Diploma or GED; Bachelor's degree preferred.
• Minimum of 1 year of leadership experience in a retail or customer service setting.
• Bilingual in Spanish preferred.
• Strong verbal and written communication skills.
• Excellent organizational, time management, and project management skills.
• Ability to motivate and lead associates fairly and impartially.
• Good analytical skills and ability to delegate tasks.
• Technically skilled in basic retail computer systems and related software.
• Possess a valid in-state driver license with an acceptable driving record.

Nice-to-haves

• Experience in retail management or customer service leadership.
• Familiarity with inventory management systems.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount