Assistant Manager

Culver's - Lansing, MI

Full-time - Entry Level

Lansing, MI

Food Services and Drinking Places

About the position

The Assistant Manager at Culver's is responsible for maintaining excellence in guest service and quality control of operations. This role involves running shifts effectively, ensuring product quality, and coaching team members on safety best practices. The Assistant Manager plays a key role in empowering the team to handle guest comments and ensuring that the restaurant meets system standards for cleanliness and service.

Responsibilities

• Run shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards.
• Ensure guests receive quality products in five minutes or less for in-house orders and four minutes or less for drive-thru orders.
• Monitor and coach team on safety best practices related to the Culvers hazard communication program and workplace safety.
• Empower team to handle guest comments the Culvers way.
• Ensure team is knowledgeable concerning products and guest service.
• Demonstrate and maintain a positive attitude among team members.
• Ensure proper personal hygiene and food safety practices are maintained in the restaurant.
• Display point of purchase (P.O.P.) materials timely according to the current marketing campaign.
• Demonstrate proficiency on all restaurant positions.
• Provide ongoing development of crew chief and shift leader using the management training checklist.
• Maintain an adequate team on each shift to meet labor cost standards.
• Ensure proper follow-up of visitation and full field reports, including cleanliness, hospitality, and ground appearance.
• Perform daily morning, afternoon, and evening restaurant tours.
• Prepare and review daily reconciliation report against daily control totals from cash register system ensuring accuracy.
• Run financial report, count afternoon drawers, enter drawer pickups and complete daily.
• Ensure team is cross-trained by the training team effectively.
• Help identify and develop candidates for the crew chief position.
• Complete food inventory order accurately, using forecasts and projections based on current restaurant sales.
• Observe and maintain daily inventory levels accurately, based on current restaurant sales.
• Ensure shelf life, rotation of inventory and tempering sheet is maintained.
• Delegate and ensure the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation.
• Complete end-of-the-month inventory procedures accurately.
• Delegate restaurant and equipment cleaning tasks.
• Direct weekly and monthly odd jobs to team assigning them to daily deployment sheet.
• Demonstrate positive and effective role modeling for all team members through appearance and attitude.
• Follow restaurant policies and procedures consistently.
• Attend all manager and team member meetings.

Requirements

• College graduate with a degree in hotel and restaurant management or equivalent experience.
• Certified from a national food safety program.
• One year experience in a supervisory position.
• Ability to effectively organize work and communicate well.
• Knowledgeable in all aspects of business and show good judgment.
• Demonstrates an energetic, positive attitude.

Benefits

• Salary commensurate with qualifications and market standards.