Assistant Manager

Knightvest Residential - Tulsa, OK

Full-time - Entry Level

Tulsa, OK

About the position

The Assistant Manager position at Knightvest is a dynamic role focused on providing essential support in property management. This role involves managing the daily operations of a community in Tulsa, OK, with a strong emphasis on exceeding resident expectations and delivering exceptional customer service. The Assistant Manager will work closely with the property manager to ensure smooth operations and maintain high standards of service and integrity.

Responsibilities

• Handles collections and fees, posts rents, account deposits & reconciliation, processes invoices & payables, and all financial reporting.
• Leads rent collection efforts, specifically with delinquent residents.
• Assists Manager with evictions and utility cut-offs as required on delinquent rents.
• Assists Manager with the property's budget guidelines.
• Oversees renewal process, from assisting in setting renewal rates to creating and reviewing lease renewals and applicable addendums.
• Reviews and maintains all resident files.
• Handles all billing questions, move-outs, notices, lease cancellations, and evictions.
• Handles resident concerns.
• Ensures all required city/county/state permits are current at all times.
• Processes all forms, reports, and administrative information.
• Ensures the appearance and physical aspects of the community meet established standards by inspecting the property daily.
• Schedules and monitors all maintenance activities daily and inspects the maintenance shop monthly with the Lead Maintenance.
• Welcomes and assists Leasing Consultant with phone inquiries and showing the community to prospective qualified residents.
• Assists with reviewing rental applications, lease paperwork, and addendums.
• Handles resident concerns escalated by team members.
• Maintains a positive customer service and 'can do' attitude at all times.
• Inspects with residents for all move-in/move-outs.
• Reviews all notices to vacate to determine cause and recourse.

Requirements

• Bachelor's degree preferred but not required.
• Minimum one year residential leasing, sales and/or management experience preferred.
• Understanding of financial statements (budget, financial reports, accounting information, etc.).
• One year experience in supervising employees preferred.
• Superior customer service skills including the ability to manage difficult tenants and/or situations.
• Strong understanding of federal, state and local fair housing laws and provisions.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Professional verbal and written communication skills.
• Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
• Ability to work a flexible schedule to include weekends, evenings and holidays.
• Experience with OneSite and ALN preferred.
• Highly proficient using Microsoft Office (Outlook, Word, Excel and PowerPoint).

Nice-to-haves

• Experience with OneSite and ALN preferred.