Assistant Manager

$36,920 - $55,640/Yr

J.Crew - Lebanon, NH

Part-time - Entry Level

Lebanon, NH

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As an Assistant Manager at J.Crew Factory, you will play a crucial role in the leadership team, focusing on fostering customer loyalty and community engagement while supporting a profitable business. Your responsibilities will include coaching team members, driving sales, and ensuring exceptional customer experiences, all while embodying the brand's values of creativity, inclusion, and collaboration.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

Requirements

• High school diploma or equivalent combination of education and experience.
• 2 or more years of experience with similar scope, specialty retail preferred.
• Effective and confident communication skills.
• Ability to process information and operate store systems accurately.
• Availability during busy times, including nights, weekends, and holidays.
• Adept with technology and apps, familiar with industry-related blogs and feeds.
• Physical ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).
• Ability to move around all store areas and be accessible to customers.

Nice-to-haves

• Great fashion aesthetic and awareness of industry trends.
• Track record of setting and achieving goals.
• Energized by change and able to rally the team behind new strategies and projects.
• Smart decision-making skills by actively listening and understanding data.

Benefits

• Competitive base pay and bonus programs
• Flexible days and hours
• Amazing merchandise discounts
• 24/7 free confidential help with personal and work concerns
• Personal and professional development
• Volunteer program, disaster relief funds, charitable matching donations
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit
• Paid time off, holidays, parental leave, disability leave, bereavement
• 401(k) plan with company matching contributions