Assistant Manager

Bosselman Enterprises - Black River Falls, WI

Full-time - Mid Level

Black River Falls, WI

About the position

The Assistant Manager is responsible for ensuring the safe, professional, and efficient operation of the shop, particularly in the absence of the General Manager. This role involves overseeing Technicians and Service Advisors, maintaining quality service, and supporting the General Manager in achieving budget goals. The Assistant Manager plays a crucial role in staff training, inventory management, and customer service, contributing to the overall success of the business unit.

Responsibilities

• Provide supervisory skills in the absence of the General Manager.
• Assist the General Manager in achieving all budgeted goals.
• Ensure invoices are reconciled and filed correctly and timely.
• Review work orders to ensure accuracy of services, products, and prices.
• Resolve all problems that can't be handled at a lower level (customer, personnel, mechanical).
• Provide coaching to employees for their development.
• Ensure all employees are trained properly and follow all procedures.
• Maintain minimum overtime to keep labor within budget goals.
• Ensure overall cleanliness and organization of the shop.
• Maintain adequate stock levels and communicate issues to the General Manager.
• Ensure all shop personnel act professionally and dress according to the dress code.
• Ensure service equipment is in good working condition and well maintained.
• Count tires before every shift and maintain control on tire inventory.
• Complete monthly inventory counts and submit to Regional Manager/Corporate Office.
• Perform inventory spot checks weekly.
• Evaluate, document, and resolve warranty problems; communicate events to Regional Manager/Corporate Office.
• Maintain a profitable business unit.
• Update all national accounts weekly.
• Enforce and practice all company safety procedures and policies.
• Conduct daily safety meetings.
• Ensure all procedure manuals are available for employees.
• Stay current on LMS training.
• Provide friendly, quick, and competent customer service.
• Report for work in a timely manner when scheduled.

Requirements

• Associate's degree or equivalent from a two-year college or technical school.
• Two to four years of related experience and/or training, or equivalent combination of education and experience.
• Current valid driver's license and insurable to drive.
• Ability to obtain DOT, TIA, and other certifications.
• Basic typing skills and understanding of computer operations.
• Must work a minimum of 50 hours per week.
• Able to work evenings, weekends, holidays, and as needed.
• Must have reliable transportation and phone.
• Must be able to communicate in English.

Nice-to-haves

• Experience in a supervisory role within a similar industry.
• Familiarity with OSHA & Safety procedures.

Benefits

• Vacation after six months
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)