Assistant Manager

J.Mclaughlin - Naples, FL

Full-time - Entry Level

Naples, FL

101-250 employees

About the position

The Assistant Manager at J.McLaughlin plays a crucial role in leading the retail store team to achieve sales goals while upholding the company's standards and culture of kindness. This position involves acting as a brand ambassador, providing exemplary customer service, and managing store operations effectively. The Assistant Manager partners with the Store Manager to ensure a positive shopping experience for customers and to foster a supportive team environment.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and communities.
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within communities.
• Mentor sales associates by providing them with selling techniques, product knowledge, and clienteling methods to help them grow their business.
• Manage store operations to ensure all aspects of the business run effectively and efficiently while keeping customers the top priority.
• Support the store manager with all areas of the business, including sales, customer service, loss prevention, training, merchandising, inventory management, and store operations.
• Create and maintain a culture of kindness that is client and team-focused.
• Train and develop teams on selling skills, product knowledge, operations, and coach in the moment to maximize sales.
• Support the execution of a client outreach plan, utilizing clienteling tools to inform customers about upcoming events and new product arrivals.
• Assist store managers with store events and trunk shows, continuing to build a reputation of being a local and loyal retailer.
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to clients.
• Understand sales plans, key metrics, and how they contribute to the store's overall success.
• Effectively use the POS system to provide exemplary customer service.
• Plan and prioritize the workload and ensure the customer is the top priority.
• Effectively communicate needs of the business with Store Manager, District Manager, and store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships.
• Answer customer questions and inquiries, and concerns to resolve customer issues in a timely manner.
• Communicate and execute all direction from Retail Operations and the Corporate Office.
• Assist the store manager in merchandising the sales floor to maximize sales while adhering to visual standards.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Adhere and enforce company policies and procedures and standards of professionalism.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• 1+ years of retail management preferred
• Bachelor's degree or equivalent experience
• Team player with strong communication and interpersonal skills
• Consistently demonstrates accountability, reliability, and professionalism
• Proven track record achieving sales goals and takes accountability for results
• Positive and self-motivated to win every customer
• High energy and results driven
• Adapts positively to change and has strong problem-solving skills
• Ability to multi-task, while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Benefits

• Incentive benefits programs
• Opportunities for career growth
• Supportive work environment with a culture of kindness