J.Mclaughlin - Naples, FL

posted 5 days ago

Full-time - Entry Level
Naples, FL
101-250 employees

About the position

The Assistant Manager at J.McLaughlin plays a crucial role in leading the retail store team to achieve sales goals while upholding the company's standards and culture of kindness. This position involves acting as a brand ambassador, providing exemplary customer service, and managing store operations effectively. The Assistant Manager partners with the Store Manager to ensure a positive shopping experience for customers and to foster a supportive team environment.

Responsibilities

  • Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and communities.
  • Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store.
  • Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within communities.
  • Mentor sales associates by providing them with selling techniques, product knowledge, and clienteling methods to help them grow their business.
  • Manage store operations to ensure all aspects of the business run effectively and efficiently while keeping customers the top priority.
  • Support the store manager with all areas of the business, including sales, customer service, loss prevention, training, merchandising, inventory management, and store operations.
  • Create and maintain a culture of kindness that is client and team-focused.
  • Train and develop teams on selling skills, product knowledge, operations, and coach in the moment to maximize sales.
  • Support the execution of a client outreach plan, utilizing clienteling tools to inform customers about upcoming events and new product arrivals.
  • Assist store managers with store events and trunk shows, continuing to build a reputation of being a local and loyal retailer.
  • Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to clients.
  • Understand sales plans, key metrics, and how they contribute to the store's overall success.
  • Effectively use the POS system to provide exemplary customer service.
  • Plan and prioritize the workload and ensure the customer is the top priority.
  • Effectively communicate needs of the business with Store Manager, District Manager, and store teams.
  • Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships.
  • Answer customer questions and inquiries, and concerns to resolve customer issues in a timely manner.
  • Communicate and execute all direction from Retail Operations and the Corporate Office.
  • Assist the store manager in merchandising the sales floor to maximize sales while adhering to visual standards.
  • Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
  • Adhere and enforce company policies and procedures and standards of professionalism.
  • Lead by example and maintain the highest level of integrity at all times.

Requirements

  • 1+ years of retail management preferred
  • Bachelor's degree or equivalent experience
  • Team player with strong communication and interpersonal skills
  • Consistently demonstrates accountability, reliability, and professionalism
  • Proven track record achieving sales goals and takes accountability for results
  • Positive and self-motivated to win every customer
  • High energy and results driven
  • Adapts positively to change and has strong problem-solving skills
  • Ability to multi-task, while keeping the customer the top priority
  • Able to work various shifts, including weekends and holidays
  • Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Benefits

  • Incentive benefits programs
  • Opportunities for career growth
  • Supportive work environment with a culture of kindness
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