Assistant Manager

Culver's - Augusta, GA

Full-time - Mid Level

Augusta, GA

Food Services and Drinking Places

About the position

The Assistant Manager at Culver's plays a crucial role in supporting the General Manager to maximize sales volume and profit margins while ensuring customer satisfaction. This position involves developing team members, maintaining operational standards, and fostering a positive work environment to ensure every guest leaves happy.

Responsibilities

• Assist the general manager in increasing sales and net profit of the business.
• Meet annual budget while ensuring the mission is attained.
• Prepare and review daily summary and weekly operations reports.
• Prepare team schedules and daily deployment sheets based on forecasts and labor budget.
• Ensure proper portion control for all menu items.
• Train and demonstrate food safety using Culver's Food Safety Plan.
• Monitor and coach team on safety best practices related to the Culver's hazard communication program.
• Recruit, hire, and terminate team members as necessary.
• Provide ongoing training, development, and coaching to lead the team effectively.
• Conduct quarterly performance appraisals of team members.
• Assist the general manager with team meetings to develop team consistency in quality and guest service standards.
• Maintain excellence in guest relations and follow up on guest comment cards promptly.
• Run shifts to ensure quality product and prompt guest service.
• Ensure equipment is effectively maintained and repaired.
• Perform daily restaurant tours to monitor cleanliness and hospitality standards.
• Check e-mail and extranet during each shift and respond as necessary.
• Supervise the accurate completion of food inventory orders based on sales projections.
• Ensure accurate completion of Quality Control/Safe Food Checklist and Product Rotation Reports.
• Review food cost variance reports to identify areas for improvement.
• Adjust daily deployment sheets to ensure team efficiency while maintaining labor costs.
• Ensure active and ongoing community partnerships.

Requirements

• High school diploma or GED required; college degree in hotel and restaurant management preferred.
• Three years of experience in a supervisory position.
• Certified from a national food safety program.
• Ability to effectively organize work and communicate well.
• Knowledgeable in all aspects of business with good judgment.
• Self-starter with the ability to adjust to new ideas.

Nice-to-haves

• Experience in team development and training.
• Energetic and positive attitude that motivates others.

Benefits

• Competitive salary based on qualifications and market standards.