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Assistant Manager
$35,360 - $37,440/Yr
YogaSix Belle Isle - Orlando, FL
posted 2 months ago
Part-time,Full-time - Entry Level
Orlando, FL
About the position
The Assistant General Manager at YogaSix is responsible for overseeing the studio's operations, ensuring high customer service standards, and leading the team in the absence of the General Manager. This role involves managing sales, operations, and staff while fostering a positive environment for both employees and clients. The position offers opportunities for growth into a General Manager role and includes a commission structure based on studio revenue goals.
Responsibilities
- Oversee the designated studio(s) to ensure maintenance and customer service standards are upheld.
- Manage membership sales and retention efforts.
- Run weekly reports on studio revenue and membership sales, communicating progress to the team.
- Process cancellations and freezes, and handle customer service escalations.
- Interview, train, and role play with Wellness Advisors.
- Partner with Lead Teacher to plan member appreciation events, workshops, and charity classes.
- Monitor and escalate maintenance issues as needed.
- Manage inventory and cleaning of the studio.
- Track member milestones and gather content for social media.
Requirements
- Sales experience
- Proven leadership experience
- Experience in following up on leads
- Confidence in generating personal sales and training Wellness Advisors in sales
- Ability to manage revenue streams including memberships, retail, and teacher training
- Fluency in English with excellent communication skills
- Strong customer service skills
- Ability to excel in a fast-changing, diverse environment
- Ability to recognize areas of improvement and make changes using good judgment
- Solid writing and grammar skills
- Highly organized and proficient in data management
- Professional, punctual, reliable, and neat
- Strong attention to detail and accuracy
- Trustworthy and able to handle confidential information
- Ability to work harmoniously with co-workers and clients
- Ability to remain calm and professional in challenging situations
- Proficient with computers and studio software
Benefits
- Monthly bonus opportunities based on studio revenue goals
- Opportunity for growth into a General Manager role
