GCI - Fairbanks, AK
posted 4 days ago
GCI's Assistant Mgr, Customer Service Sales Operations will oversee and manage a team of customer service agents that are responsible for ensuring a high-quality customer experience by providing prompt, courteous assistance, and accurate information to customers on all company products and services. Manage and oversee activities and performance, track sales goals, and set individual sales targets. Responsible for daily operations to ensure a professional, efficient, and effective process. Implement and manage successful sales initiatives, sales goals, inventory, cash balancing, and high-quality customer service. Provide training, guidance, and assistance to the agents, answering inquiries regarding company product lines. Help to resolve or appropriately escalate customer concerns, problems, and complaints efficiently. Meet or exceed sales goals.
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