Assistant Office Manager (91st & Indian School, AZ)

Dental Depot - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Professional, Scientific, and Technical Services

About the position

The Assistant Dental Office Manager plays a crucial role in ensuring the smooth operation of the dental office by managing staff, maintaining compliance with regulations, and maximizing office revenue while providing excellent patient service. This position requires a friendly, organized individual who can motivate a diverse dental team and handle various administrative tasks under limited supervision.

Responsibilities

• Direct, supervise and evaluate work activities of dental office personnel.
• Assist Office Manager in managing overtime and time clock misuse.
• Maintain communication between the Office Manager and dental team members.
• Review and analyze facility activities and data for planning and risk management.
• Assist with the Manager Audit Worksheet and review Scheduling Institute procedures.
• Assign role-play call times and counsel on deviations from training.
• Review Quick Fill Logs for missed appointments and ensure follow-up calls are made.
• Listen to phone calls for quality assurance and audit claims reports.
• Occasionally take bank deposits and balance day sheets.
• Assist in planning and administration of programs and services in the dental office.
• Respond to patient and staff inquiries and complaints.
• Solicit patient feedback to improve service and achieve patient satisfaction.
• Prepare activity reports for management regarding programs and quality initiatives.
• Prepare and file monthly reports with the Corporate Office.
• Establish work schedules and assignments for staff based on workload.
• Enforce dress code and cell phone policies.
• Inspect facilities for maintenance and compliance with safety regulations.
• Monitor use of services and assess needs for additional resources.

Requirements

• High School Graduate or GED required.
• 1+ years of experience in management or dental office experience.
• Must receive Certification through Scheduling Institute within 30 days of acquiring position.
• Proficiency in Microsoft Office products and dental software (Eaglesoft preferred).
• Excellent communication and strong customer service skills.
• Proficiency in patient and insurance accounts receivable or treatment planning.

Nice-to-haves

• Knowledge of CDT Codes and ability to pass the bi-annual CDT codes test.
• Experience in a busy dental office environment.

Benefits

• Full-time position with a stable work schedule.
• Opportunities for professional development and training.