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The position involves assisting in the daily administrative operations of assigned services, including establishing work priorities and resolving problems related to building maintenance and office equipment. The role requires maintaining accurate Health Insurance information for EI families and running Insurance Eligibility Verification reports regularly. It also includes providing accurate and timely flows of data, financial and insurance benefits information among families, staff, Accounts Receivable, MCE, the Business Office, and other relevant parties. Front-desk services are part of the responsibilities, which include greeting and assisting visitors, answering incoming phone calls, maintaining an accurate sign-in sheet, processing incoming and outgoing mail, and coordinating meetings. Additionally, the role involves assisting the Program Director with payroll time-sheets, sick and annual leave documents, travel reimbursements, access cards, purchasing documents, and employment documents. The position also supports the implementation of tracking referrals, scheduling assessments, analyzing reports, and maintaining electronic records systems. Support with employee hiring by gathering and forwarding background check documentation to HR is also required. The role includes creating and maintaining spreadsheets, calendars, and other systems to assist with quality assurance measures for the departments, conducting daily insurance checks, satisfaction surveys, updating electronic medical records, and case file auditing. Finally, the position supports the Program Director with materials and scheduling for marketing and outreach efforts.
