Assistant Office Manager

Dental Depot - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Professional, Scientific, and Technical Services

About the position

The Assistant Dental Office Manager plays a crucial role in ensuring the smooth operation of the dental office by managing staff, maintaining compliance with regulations, and maximizing office revenue while providing excellent patient service. This position requires a friendly, organized individual who can motivate a diverse dental team and handle various administrative tasks under limited supervision.

Responsibilities

• Direct, supervise and evaluate work activities of dental office personnel.
• Assist the Office Manager in managing overtime and time clock usage.
• Maintain communication between the Office Manager and the dental team.
• Review and analyze facility activities and data for planning and risk management.
• Assist with the Manager Audit Worksheet and review Scheduling Institute procedures.
• Assign role-play call times and counsel on deviations from training.
• Review Quick Fill Logs for missed appointments and ensure follow-up calls are made.
• Listen to phone calls for quality assurance with the Dental Office Manager.
• Audit ClaimsX Denial Report and take bank deposits occasionally.
• Attend Quarterly Manager training and balance day sheets weekly.
• Assist in planning, implementation, and administration of office programs and services.
• Respond to patient and staff inquiries and complaints, soliciting feedback for improvement.
• Prepare activity reports for management on program status and quality initiatives.
• Prepare and file monthly reports with the Corporate Office.
• Establish work schedules and assignments for staff based on workload.
• Enforce dress code and cell phone policies.
• Inspect facilities for maintenance and compliance with safety regulations.
• Monitor resource use and assess needs for additional staff or equipment.
• Maintain regular and reliable attendance.

Requirements

• High School Graduate or GED required.
• 1+ years of experience in management or dental office experience.
• Must receive Certification through Scheduling Institute within 30 days of acquiring position.
• Knowledge of dental software (Eaglesoft preferred but not required).
• Proficiency in Microsoft Office products preferred but not required.
• Excellent communication skills and strong customer service skills.
• Proficiency in patient and insurance accounts receivable or treatment planning.

Nice-to-haves

• Knowledge of CDT Codes and ability to pass the bi-annual CDT codes test.