Assistant Operations Manager

$54,995 - $68,994/Yr

Marriott International - Dulles, VA

Full-time - Mid Level

Dulles, VA

Accommodation

About the position

The Assistant Operations Manager at Marriott International is a management generalist role responsible for overseeing various hotel operations, including Front Desk, Rooms, Food and Beverage, and Event Operations. This position ensures compliance with brand standards, coordinates labor scheduling, and leads shifts across different departments to provide high-quality service and enhance guest satisfaction. The role involves direct interaction with staff and guests, managing daily operations, and supporting financial and administrative duties.

Responsibilities

• Support Front Desk operations including Bell/Door Staff, Switchboard, and Concierge/Guest Services.
• Coordinate labor scheduling and lead shifts across various departments based on property needs.
• Direct and work with employees to carry out guest arrival and departure procedures.
• Complete guest room inspections and provide operational feedback to staff.
• Hold daily stand-up meetings and communicate performance expectations to staff.
• Assist in managing Food and Beverage operations, including opening and closing shifts for restaurants and bars.
• Ensure compliance with all policies, standards, and procedures in all operational areas.
• Manage Event Operations, ensuring meeting and event rooms are set according to specifications and customer requirements.
• Participate in financial management of the department, including monitoring budgets and payroll progress reports.
• Encourage and build mutual trust and cooperation among team members.

Requirements

• High school diploma or GED or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.
• 2 years of experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.
• Strong communication skills and ability to lead and influence others.

Nice-to-haves

• Experience running a shift and scheduling staff.
• Problem-solving skills and ability to manage day-to-day operations in hospitality.

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Parental leave
• Employee discount
• Life insurance