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Assistant Operations Manager
$35,360 - $35,360/Yr
Zips Car Wash - Ballwin, MO
posted 2 months ago
Full-time - Mid Level
Ballwin, MO
Repair and Maintenance
About the position
The Assistant Operations Manager at Zips Car Wash is responsible for overseeing the daily operations of the car wash, ensuring exceptional customer service, and supporting the team in achieving business goals. This role involves training team members, engaging with customers, and maintaining the overall functionality and appearance of the car wash facility.
Responsibilities
- Welcome and engage with customers in a warm, friendly manner.
- Engage customers and enroll and support our Unlimited Wash Club.
- Safely and efficiently load every vehicle with clear hand signals and a smile.
- Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests.
- Conduct daily preventative maintenance program according to schedule.
- Conduct equipment repairs pro-actively and troubleshoot problems quickly.
- Perform cleaning procedures of the tunnel and equipment daily.
- Maintain appearance of outside landscaping and ensure all vacuums are functioning.
- Ability to open and close site and facilitate daily operations.
- Provides ongoing coaching, training, and motivation to team members as needed to achieve sales goals and highest standards of customer service.
- Ensure all paperwork is completed accurately and submitted on time on days and shifts managed.
Requirements
- 1 year of experience leadership in sales or customer service in a professional or personal capacity.
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
- High School Diploma or Equivalent.
Nice-to-haves
- Associate degree or higher in business or related field.
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
- Car Wash experience.
Benefits
- Dental insurance
- Tuition reimbursement
- Paid time off
- Vision insurance
- 401(k) matching
