Assistant Operations Manager

Cowboys Fit - Pflugerville, TX

Full-time - Mid Level

Pflugerville, TX

About the position

The Assistant Operations Manager (AOM) at Cowboys Fit plays a crucial role in ensuring that the club provides an exceptional experience for both guests and members. This position supports the General Manager in various operational aspects, focusing on member retention, staff management, and adherence to company policies and procedures. The AOM is responsible for overseeing daily operations, engaging with members, and ensuring that the club's facilities and services meet high standards.

Responsibilities

• Ensure that all club members are delivered a high member service experience.
• Proactively engage club member base, regularly greet and interact with members, and conduct member satisfaction surveys under company guidelines.
• Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience.
• Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards, Fitness Assessment scheduling, etc.
• Assist in daily banking deposits.
• Assist in ordering and maintain all supplies.
• Supervise point-of-sales (POS) operations.
• Responsible for proper receiving and control activities per company guidelines.
• Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals.
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
• Assist in the implementation of promotions and merchandising.
• Ensure all team members are in proper uniform.
• Process cancels, freezes and refunds.

Requirements

• Experience in a management or supervisory role within a customer service environment.
• Strong communication and interpersonal skills to engage with members and staff effectively.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Knowledge of operational procedures and point-of-sale systems.

Nice-to-haves

• Experience in the fitness or hospitality industry.
• Familiarity with member retention strategies and customer service best practices.

Benefits

• Competitive salary and performance bonuses.
• Health insurance options.
• Paid time off and flexible scheduling.
• Opportunities for professional development and training.