Assistant Plumbing Service Dispatcher

$45,000 - $45,000/Yr

Septic Blue - Cumming, GA

Full-time

Remote - Cumming, GA

Waste Management and Remediation Services

About the position

The Assistant Plumbing Service Dispatcher plays a crucial role in managing field operations for a plumbing and repair services company. This position is responsible for coordinating daily activities, scheduling service appointments, and ensuring effective communication between customers and technicians. The dispatcher is essential for maintaining service efficiency and customer satisfaction.

Responsibilities

• Schedule and dispatch service technicians to customer locations for plumbing and repair services.
• Coordinate daily routes for maximum efficiency.
• Communicate with customers to confirm appointments, provide updates, and answer questions.
• Track job status and technician progress throughout the day.
• Respond to emergency service requests and adjust schedules as needed.
• Maintain detailed records of service calls, customer interactions, and job statuses.
• Collaborate with the team to resolve scheduling conflicts or other operational challenges.
• Provide administrative support as needed.

Requirements

• 5 years previous experience as a service dispatcher in a similar role required.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multi-task and work well under pressure.
• Proficient in computer software (e.g., Microsoft Office, scheduling software).
• High school diploma or equivalent.

Nice-to-haves

• Knowledge of similar industry (preferred but not required).

Benefits

• Pay range of 35-45k/yr based on experience.
• Comprehensive benefits package that starts day 1 of employment.
• Eligible for 401k after just 30 days of employment.
• $30,000 company paid Life Insurance.
• Dental insurance.
• Health insurance.
• Vision insurance.