Assistant Portfolio Manager

Vinebrook Homes - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Real Estate

About the position

The Assistant Portfolio Manager at VineBrook Homes, LLC plays a crucial role in supporting the overall management and operational success of the property portfolio. This position involves a variety of responsibilities that contribute to achieving target operational metrics and financial performance goals. The Assistant Portfolio Manager is deeply involved in all aspects of the property management cycle, including resident interactions and oversight tasks, acting as an extension of the Portfolio Manager. This role often requires making initial decisions on standard scenarios, prioritizing work, and focusing on specific areas as directed by the Portfolio Manager. In this position, the Assistant Portfolio Manager will provide general support to the Portfolio Manager, assisting with tasks, projects, organization, planning, and meetings. They will be responsible for managing core property management tasks, including monitoring leasing workflows, application screenings, and compliance monitoring. The Assistant Portfolio Manager will also engage in resident retention efforts, handle delinquency and collections calls, and assist with turnover workflows. Financial oversight is another key aspect of the role, where the Assistant Portfolio Manager will monitor budgets and actual results, participate in goal setting, and analyze performance to identify areas for improvement. Additionally, the Assistant Portfolio Manager will assist with various administrative functions, including resident follow-ups, month-end close tasks, and special projects as assigned. This position requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment. The Assistant Portfolio Manager will also have supervisory responsibilities over the Leasing Team and may oversee Maintenance Turn and Work Order staff in the absence of the Portfolio Manager and Service Manager.

Responsibilities

• Provide general support to the Portfolio Manager on tasks, projects, organization, planning, and meetings.
• Act as the first line of review and approval for core property management tasks.
• Monitor leasing workflows, including agent performance and lead follow-up.
• Screen applications and communicate with agents regarding missing data or documentation.
• Approve or reject screened residents based on established criteria.
• Participate in compliance monitoring and lease uploads.
• Engage in R&M performance reviews and monitor open PM requests.
• Assist in retention workflow discussions and monitor renewal rates.
• Conduct delinquency and collections calls during the first 10 business days.
• Support general retention efforts, including renewal signing assistance and property inspections.
• Monitor turnover workflows and assist with close-out tasks.
• Participate in financial reviews and budget monitoring.
• Assist with various administrative functions and resident follow-ups.
• Support month-end close tasks and attend court proceedings when necessary.

Requirements

• 3+ years of property management experience.
• Bachelor's degree in a relevant field.
• Strong attention to detail and analytical skills.
• Excellent interpersonal and communication skills (verbal, written, and listening).
• Highly organized with the ability to multi-task.
• Ability to thrive in a fast-paced environment.
• Proficiency with computers, internet, network phone systems, MS Office, and Salesforce.
• Valid driver's license is required.