The Assistant Portfolio Manager plays a crucial role in overseeing property and team management functions within a designated market. This position is primarily field-based, requiring active interaction and relationship-building with residents from the very beginning of their experience. The Assistant Portfolio Manager is responsible for ensuring that residents receive first-class customer service from day one, which is essential for fostering a positive living environment and enhancing resident satisfaction. In this role, you will handle various business management tasks, including addressing resident issues and concerns, particularly maintenance-related matters, to ensure overall resident satisfaction. You will be tasked with maximizing revenue while minimizing expenses, thereby enhancing the resident experience and achieving financial goals for the homes within your assigned market. Additionally, you will work to resolve any past-due balances for assigned residents and strive to achieve the highest possible levels of annual renewals and rent escalations. Compliance with relevant laws is paramount; therefore, you will be expected to follow all terms of Fair Housing, the Fair Credit Reporting Act, the Americans with Disabilities Act, and any other pertinent regulations. Providing outstanding customer service is a key component of this role, which includes attending to resident move-in and move-out needs and responding to requests in a professional and timely manner. You will also coordinate with the compliance team regarding HOA and code enforcement communications, along with performing other duties as assigned.