Assistant Product Owner

$57,708 - $75,024/Yr

Colorado Parks And Wildlife - Denver, CO

Full-time - Entry Level

Remote - Denver, CO

About the position

The Assistant Product Owner position within the Colorado Department of Human Services is a critical role that focuses on operationalizing the requirements of the Colorado Works and Adult Financial programs into automated system designs. This position is responsible for identifying necessary changes to the Colorado Benefits Management System (CBMS) and ensuring that these changes lead to accurate and timely benefits issuance. The Assistant Product Owner will work closely with various stakeholders, including the Office of Information and Technology (OIT), the CBMS vendor, and the Division of Economic and Workforce Support, to refine automated systems and enhance the customer experience. In this role, the Assistant Product Owner will analyze current functionalities and planned changes within the CBMS, MyCOBenefits App, and the Program Eligibility and Application Kit (PEAK). They will identify usability issues and propose solutions, develop high-level business requirements, and coordinate project document reviews and approvals. The position also involves testing and validating system changes to ensure compliance with state and federal regulations. The Assistant Product Owner will provide technical assistance and program support to internal and external collaborators, acting as the primary contact for Tier III Help Desk functions related to the programs. This includes researching and resolving complex help desk tickets and ensuring that county staff receive the necessary support to address CBMS issues. The role requires a collaborative approach, working with various divisions and departments to promote continuity and compliance across programs. Overall, this position plays a vital role in ensuring that the automated systems supporting Colorado's welfare programs operate effectively and meet the needs of the communities they serve.

Responsibilities

• Operationalize Colorado Works and Adult Financial program requirements into automated system designs.
• Identify automated system changes needed for accurate and timely benefits issuance.
• Research and resolve automated system issues to enhance customer experience.
• Serve as a liaison between OIT, the CBMS vendor, and the Division of Economic and Workforce Support.
• Understand business rules for current functionality and planned changes in CBMS and related applications.
• Identify system usability issues and propose solutions to Division leadership.
• Develop and document high-level business requirements for necessary changes.
• Collaborate with Department staff, policy experts, and county staff to complete business requirements.
• Coordinate project document review and approval processes.
• Test and validate changes to ensure requirements are met.
• Provide technical assistance and program support to internal and external collaborators.
• Act as the primary contact for Tier III Help Desk functions related to the programs.
• Research and resolve help desk tickets that cannot be resolved at other levels.

Requirements

• Six (6) years of relevant experience in Project Management, Business Analyst, Help Desk Analyst, Product Owner, or Application Processing at a County Office.
• A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.

Nice-to-haves

• Knowledge of DEWS programs (Adult Financial, Colorado Works, Workforce Development, and Employment First) through direct work.
• Direct experience using the Colorado Benefits Management System (CBMS), especially dual experience with both eligibility and work programs.
• Experience leading teams or projects, or acting as a subject matter expert within an organization.
• Experience identifying system requirements and capabilities to meet complex business processes.
• Experience researching/troubleshooting complex technical problems independently.
• Experience successfully communicating to high-level audiences.
• Experience building consensus among diverse stakeholders.

Benefits

• Strong retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401(k) and 457 plans.
• Medical and dental health plans.
• Employer supplemented Health Savings Account.
• Paid life insurance.
• Short- and long-term disability coverage.
• 11 paid holidays per year plus vacation and sick leave.
• Employee discount program through BenefitHub.
• Employee Wellness program MotivateMe.
• Flexible work schedules and remote work arrangements for eligible positions.