Assistant Property Manager, Multifamily

Multifamily - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Specialty Trade Contractors

About the position

The Assistant Property Manager is responsible for maintaining multifamily communities to a market-ready standard while ensuring high levels of service. This role involves assisting the Property Manager with various operational tasks, building and motivating teams, and enhancing customer satisfaction to maximize property performance.

Responsibilities

• Ensure the smooth running of the community in a fast-paced environment.
• Assist the Property Manager with overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure compliance with company standards.
• Track and evaluate advertising and client traffic.
• Model the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with day-to-day operations of the on-site team, ensuring adherence to policies and procedures.
• Maintain effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintain residents' files in accordance with company standards.
• Promote a positive living environment for residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of the community budget and finances.
• Work with leasing staff to ensure leasing/marketing goals are met.

Requirements

• Bachelor's Degree preferred; High School Diploma, GED, Technical or Vocational school required.
• 3+ years of Property Management experience.
• 1+ years of Management experience.
• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping, and sales skills with excellent oral and written communication skills.

Nice-to-haves

• Experience in multifamily property management.
• Knowledge of local real estate market trends.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.