Assistant Property Manager, Multifamily

Cushman & Wakefield - Nashville, TN

Full-time - Mid Level

Nashville, TN

Real Estate

About the position

The Assistant Property Manager is a vital role within the multifamily property management team, responsible for maintaining the community to a market-ready standard while ensuring a high level of service at all times. This position requires a proactive approach to managing the day-to-day operations of the property, assisting the Property Manager in various tasks that contribute to the overall success of the community. The Assistant Property Manager will work closely with the Property Manager to oversee maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, and marketing efforts. In this fast-paced environment, the Assistant Property Manager will play a key role in enhancing customer satisfaction and increasing renewals, revenue, and profitability. This includes completing lease and renewal paperwork, tracking advertising effectiveness, and maintaining effective communication with residents and prospects. The Assistant Property Manager will also be responsible for building and motivating a high-performing team, ensuring that all Cushman & Wakefield policies and procedures are adhered to, and maintaining a positive living environment for residents through prompt conflict resolution and consistent follow-up. The role requires a strong focus on financial management, including managing the community budget and finances, and working with leasing staff to meet leasing and marketing goals. The Assistant Property Manager must demonstrate effective communication and customer service skills, as well as proficiency in computer applications, including Microsoft Office Suite. This position is essential for the smooth operation of the property and requires a dedicated individual who can manage multiple responsibilities effectively.

Responsibilities

• Ensure the smooth running of the community in a fast-paced environment.
• Assist the Property Manager with overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure compliance with company standards.
• Track and evaluate advertising and client traffic.
• Model the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with the day-to-day operations of the on-site team, ensuring adherence to policies and procedures.
• Maintain effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintain residents' files in accordance with company standards.
• Manage and maintain all aspects of the community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

Requirements

• Bachelor's Degree preferred; High School Diploma, GED, Technical or Vocational school required.
• 3+ years of Property Management experience.
• 1+ years of Management experience.
• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping, and sales skills.

Nice-to-haves

• Experience in sales is a plus.