Assistant Property Manager, Multifamily

Multifamily - Austin, TX

Full-time - Mid Level

Austin, TX

Specialty Trade Contractors

About the position

The Assistant Property Manager is a pivotal role within our multifamily community, responsible for maintaining our properties to a market-ready standard while ensuring a high level of service at all times. This position requires a proactive approach to managing the day-to-day operations of the property, assisting the Property Manager in various tasks that contribute to the overall success of the community. The Assistant Property Manager will play a key role in building and motivating high-performing teams, maximizing property performance, and enhancing resident satisfaction. In this fast-paced environment, the Assistant Property Manager will assist with a wide range of operational duties, including maintenance oversight, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, and vacancy anticipation. The role also involves marketing efforts, lease renewals, service contracts, expense control, and audits. A significant aspect of this position is to provide superior customer service and communication to residents and prospects, which is essential for increasing renewals, revenue, reputation, and profitability. The Assistant Property Manager will be responsible for completing lease and renewal paperwork to ensure compliance with company standards, tracking and evaluating advertising efforts, and maintaining effective on-site staff through interviewing, hiring, and coaching. This role requires maintaining residents' files in accordance with company standards and fostering a positive living environment through prompt conflict resolution and consistent follow-up. Additionally, the Assistant Property Manager will manage the overall community budget and finances, working closely with leasing staff to meet leasing and marketing goals.

Responsibilities

• Ensure the smooth running of the community in a fast-paced environment.
• Assist the Property Manager with overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion to company standards.
• Track and evaluate advertising and all client traffic.
• Maintain and model the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with the day-to-day operations of the entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintain residents' files in accordance with company standards.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

Requirements

• Bachelor's Degree preferred; High School Diploma, GED, Technical or Vocational school required.
• 3+ years of Property Management experience.
• 1+ years of Management experience.
• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping, and sales skills with excellent oral and written communication skills.

Nice-to-haves

• Experience in a fast-paced property management environment.
• Familiarity with Cushman & Wakefield policies and procedures.

Benefits

• Equal employment opportunity and affirmative action policies.
• Accommodations for disabilities during the application process.